{"id":9417,"date":"2023-08-08T19:50:42","date_gmt":"2023-08-08T19:50:42","guid":{"rendered":"https:\/\/graduatedtravelers.com\/?page_id=9417"},"modified":"2024-12-08T16:57:28","modified_gmt":"2024-12-08T16:57:28","slug":"algemene-voorwaarden","status":"publish","type":"page","link":"https:\/\/graduatedtravelers.com\/en\/algemene-voorwaarden\/","title":{"rendered":"Customer Service &amp; Terms and Conditions"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"9417\" class=\"elementor elementor-9417\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-e7050f1 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"e7050f1\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-bd974d4\" data-id=\"bd974d4\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-566c88a elementor-widget elementor-widget-text-editor\" data-id=\"566c88a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ul><li>Shipping &amp; Delivery<\/li><li>Privacy &amp; Security<\/li><li>Returns &amp; Replacement<\/li><li>Guarantee<\/li><li>Order<\/li><li>Payment, Prices &amp; Offers<\/li><li>View orders<\/li><li>Change account information<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-624e751 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"624e751\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-bbe8091\" data-id=\"bbe8091\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-e2afdf1 elementor-widget elementor-widget-text-editor\" data-id=\"e2afdf1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><strong>Shipping &amp; Delivery<\/strong><\/p><p>The digital products on our website will be delivered to the specified email address. We aim to deliver your products within 24 to 48 hours of purchase.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ebb199c elementor-widget elementor-widget-text-editor\" data-id=\"ebb199c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><strong>Privacy &amp; Security<\/strong><\/p><p>All your personal information is safe with us, we will never give your personal information to the rest of the world.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-91b66ac elementor-widget elementor-widget-text-editor\" data-id=\"91b66ac\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><strong>Returns &amp; Replacement<\/strong><\/p><p>Do you want to cancel your order? <a href=\"https:\/\/graduatedtravelers.com\/en\/contact\/\">Let us know as soon as possible.<\/a> Once the products have been delivered, it is no longer possible to return them.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-84005d6\" data-id=\"84005d6\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-fbdbc09 elementor-widget elementor-widget-text-editor\" data-id=\"fbdbc09\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><strong>Guarantee<\/strong><\/p><p>The digital products purchased from graduatedtravelers are available for life after purchase. Should it happen that your purchased product is no longer available, we will come up with an appropriate solution.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9351d6a elementor-widget elementor-widget-text-editor\" data-id=\"9351d6a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><strong>Order<\/strong><\/p><p>Placing an order through\u00a0<a href=\"https:\/\/graduatedtravelers.com\/en\/\" data-pzz=\"false\">graduatedtravelers.com<\/a> can easily be done via the webshop or by e-mail. You can pay with us in many different ways!\u00a0<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a0f4637 elementor-widget elementor-widget-text-editor\" data-id=\"a0f4637\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><strong>Payment, Prices &amp; Offers<\/strong><\/p><p><a href=\"https:\/\/graduatedtravelers.com\/en\/\">Graduatedtravelers.com<\/a> has the right not to accept certain payments, to change the prices and to have the offers expire earlier. Questions about this? <a href=\"https:\/\/graduatedtravelers.com\/en\/contact\/\">Then don't hesitate and let us know!<\/a><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-fc11ead elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"fc11ead\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-2207783\" data-id=\"2207783\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-34cade6 elementor-widget elementor-widget-spacer\" data-id=\"34cade6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7ed7110 elementor-widget elementor-widget-heading\" data-id=\"7ed7110\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\"><b>Terms and Conditions<\/b><\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-f20d592 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"f20d592\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-cc45a1e\" data-id=\"cc45a1e\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-bea3bbe elementor-widget elementor-widget-text-editor\" data-id=\"bea3bbe\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>These terms and conditions apply to all offers and orders of digital products offered for sale on <a href=\"https:\/\/graduatedtravelers.com\/en\/\">www.graduatedtravelers.com<\/a>. Making use of an offer or placing an order (i.e. downloading free or paid products) through the Graduated Travelers (trading name of Trenchic) \u200b\u200bwebsite constitutes your acceptance of these terms and conditions of sale.<\/p><p><strong>Article 0:<\/strong> Definitions<br \/><strong>Article 1:<\/strong> Offers, prices and payments<br \/><strong>Article 2:<\/strong> Intellectual property rights<br \/><strong>Article 3:<\/strong> Liability and Responsibility<br \/><strong>Article 4:<\/strong> Copyright and prohibited use of downloads<br \/><strong>Article 5:<\/strong> Cancel order<br \/><strong>Article 6:<\/strong> Identity of the entrepreneur<br \/><strong>Artikel 7:<\/strong> Miscellaneous\u00a0<\/p><h3>\u00a0<\/h3><h3 class=\"wp-block-heading\">Article 0 \u2013 Definitions<\/h3><p>In these terms and conditions:<\/p><p><strong>0.1 Reflection time: <\/strong>the term within which the consumer can make use of his right of withdrawal;<\/p><p><strong>0.2 Consumer: <\/strong>the natural person who does not act in the exercise of a profession or business and who enters into a distance contract with the entrepreneur;<\/p><p><strong>0.3 Day: <\/strong>calendar day;<\/p><p><strong>0.4<\/strong>\u00a0<strong>Duration Transaction:\u00a0<\/strong>a distance contract with regard to a series of products and\/or services, the delivery and\/or purchase obligation of which is spread over time;<\/p><p><strong>0.5<\/strong>\u00a0<strong>Durable data carrier:\u00a0<\/strong>any means that enables the consumer or entrepreneur to store information addressed to him personally in a way that allows future consultation and unaltered reproduction of the stored information.<\/p><p><strong>0.6 Right of withdrawal: <\/strong>the possibility for the consumer to waive the distance contract within the cooling-off period;<\/p><p><strong>0.7 Entrepreneur: <\/strong>the natural or legal person who offers products and\/or services to consumers at a distance;<\/p><p><strong>0.8 Distance Agreement: <\/strong>an agreement whereby, within the framework of a system organized by the entrepreneur for the distance sale of products and\/or services, exclusive use is made of one or more techniques for distance communication up to and including the conclusion of the agreement;<\/p><p><strong>0.9 Technology for remote communication: <\/strong>means that can be used to conclude an agreement, without the consumer and entrepreneur coming together in the same room at the same time.<\/p><p><strong>0.10<\/strong>\u00a0<strong>Terms and Conditions:\u00a0<\/strong>the present General Terms and Conditions of the entrepreneur.<\/p><h3 class=\"wp-block-heading\">\u00a0<\/h3><h3 class=\"wp-block-heading\">Article 1 \u2013 Offers, prices and payments<\/h3><p>1.1 The stated prices for the products and services offered are in euros and include 21% VAT.<\/p><p>1.2 Payment for the digital products offered on www.graduatedtravelers.com is made online and via the payment methods offered. The product is delivered digitally and after successful payment via email or made accessible online.<\/p><p>1.3 By placing an order and paying for a digital product, the buyer enters into a final purchase agreement with Graduated Travelers. The terms of this agreement are available at www.graduatedtravelers.com before and at the time you order any product. You must also accept these terms and conditions during the ordering process.<\/p><p>1.4 Definitive agreement gives the buyer the non-exclusive and non-transferable right to use the digital products. Intellectual property and legal authorship remain with Graduated Travelers at all times.<\/p><h3 class=\"wp-block-heading\">\u00a0<\/h3><h3 class=\"wp-block-heading\">Article 2 \u2013 Intellectual property rights<\/h3><p>2.1 All intellectual property rights concerning digital products, both in whole and in part, remain the property of Graduated Travelers. You undertake to refrain from any act that infringes intellectual property rights.<\/p><p>2.2 Graduated Travelers guarantees that the digital products delivered to you do not infringe any intellectual property rights of third parties.<\/p><h3>\u00a0<\/h3><h3 class=\"wp-block-heading\">Article 3 \u2013 Liability and Responsibility<\/h3><p>3.1 Graduated Travelers is not liable for damage that may result from the use of the relevant products.<\/p><p>3.2 Correspondence and\/or delivery takes place via email and the internet. You are responsible for providing the correct (email) address to Graduated Travelers. In addition, you are also responsible for correctly setting up your PC and any programs present, such as firewalls, spam filters and virus scanners, so that messages and digital products sent to you can be received.<\/p><h3 class=\"wp-block-heading\">\u00a0<\/h3><h3 class=\"wp-block-heading\">Article 4 \u2013 Copyright and unauthorized use of downloads<\/h3><p>4.1 The digital products of Graduated Travelers are copyrighted. It is therefore not permitted to copy and\/or distribute and\/or commercially exploit the purchased digital products.<\/p><p>4.2 You are not allowed to create \u201cderivative works\u201d by modifying the downloads and then distributing or commercially exploiting them.<\/p><h3>\u00a0<\/h3><h3 class=\"wp-block-heading\">Article 5 \u2013 Cancel order<\/h3><p>5.1 There is no right of return on digital products from Graduated Travelers. Cancellation of already executed and delivered order is not possible for this reason.<\/p><p>\u00a0<\/p><h3 class=\"wp-block-heading\">Article 6 \u2013 Identity of the entrepreneur<\/h3><p>Graduatedtravelers<\/p><p>Email address: info@graduatedtravelers.com<\/p><p>Kvk-number: 76282988<\/p><p><span style=\"-webkit-font-smoothing: antialiased; font-weight: 900; color: #282828; font-family: Roboto, sans-serif; font-size: 16px; font-style: normal;\">Officially registered company<\/span><\/p><p>\u00a0<\/p><h3 class=\"wp-block-heading\">Article 7 \u2013 Miscellaneous\u00a0<\/h3><p>6.1 If one or more of the provisions of these Terms and Conditions conflicts with any applicable law, the relevant provision will lapse and will be replaced by a new comparable provision to be determined by Graduated Travelers.<\/p><p>6.2 These terms and conditions are exclusively governed by Dutch law.<\/p><p>6.3 All disputes between the parties will be submitted exclusively to a competent court in the Netherlands.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-0f8188f elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"0f8188f\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-b5e5cdb\" data-id=\"b5e5cdb\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-5d3ff44 elementor-widget elementor-widget-spacer\" data-id=\"5d3ff44\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>Verzending &amp; Bezorging Privacy &amp; Beveiliging Retouren &amp; Vervanging Garantie Bestellen Betaling, Prijzen &amp; Aanbiedingen Bestellingen bekijken Account informatie veranderen Verzending &amp; Bezorging De digitale producten op onze website worden bezorgd op het opgegeven e-mailadres. Wij streven ernaar om uw [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_monsterinsights_skip_tracking":false,"footnotes":""},"class_list":["post-9417","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.7 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Klantenservice &amp; Algemene voorwaarden - Graduated travelers<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/graduatedtravelers.com\/en\/algemene-voorwaarden\/\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Klantenservice &amp; Algemene voorwaarden - Graduated travelers\" \/>\n<meta property=\"og:description\" content=\"Verzending &amp; Bezorging Privacy &amp; Beveiliging Retouren &amp; Vervanging Garantie Bestellen Betaling, Prijzen &amp; Aanbiedingen Bestellingen bekijken Account informatie veranderen Verzending &amp; Bezorging De digitale producten op onze website worden bezorgd op het opgegeven e-mailadres. 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